How can we help?
Practical answers for booking, airport pickup, vehicles, payments, and trip support.
Plan your airport ride.
How do I book a ride?
Select one-way, round-trip, or multi-leg travel; enter the airport, address, timing, flight, passengers, children, and luggage; review each leg and vehicle; then complete secure checkout.
Why should I add my flight number?
It helps AIRPORTRUN and your chauffeur monitor the scheduled arrival and coordinate airport pickup when the flight is early or delayed. Keep your contact details current because major disruptions may still require direct coordination.
Where will my chauffeur meet me?
Your confirmation or trip update will identify the pickup point. Airport rules vary by terminal and may require a designated commercial-vehicle area. Keep your phone available after landing.
How do I choose a vehicle?
Choose based on total passengers, children, checked bags, carry-ons, mobility equipment, and comfort needs. The quote review recommends a best fit and shows other available classes.
Can I request a child seat or accessibility support?
Add the request during booking and contact us if the trip requires specific equipment or assistance. Requests depend on local rules and availability.
How do I change or cancel a booking?
Use the option in your confirmation or contact AIRPORTRUN. The fare, change deadline, cancellation charge, and refund eligibility shown for your booking apply.
What if my flight is delayed?
We use the supplied flight information to coordinate pickup where possible. For major delays, cancellations, rebooking, or a changed flight number, contact us promptly.
What if I cannot find my chauffeur?
Stay at the confirmed pickup area and call 203-293-6340 before leaving or booking another ride. Share your booking reference, terminal, and exact location.
How do reward or travel-credit codes work?
Open the reward-code section while reviewing your quote, enter the code, and apply it before checkout. Eligibility and value are verified first.
Can someone else book for me?
Yes. The person booking must provide the passenger’s correct name and reachable mobile number and be authorized to share the trip information and make payment.
