1. Scope
This Privacy Policy explains how LEADSMODE LLC, doing business as AIRPORTRUN, collects, uses, shares, and protects personal information when you use our website, booking tools, mobile experiences, rewards program, customer support, or airport transportation services.
2. Information we collect
We may collect information you provide, including your name, email, telephone number, account details, billing contact, passenger information, pickup and destination addresses, dates and times, flight number, luggage, vehicle preferences, accessibility or child-seat requests, special instructions, reward codes, communications, and support history.
We also may receive device, browser, IP address, approximate location, referral source, cookie identifiers, interaction, diagnostic, fraud-prevention, and booking-status information. Payment card details are handled by our payment processor; AIRPORTRUN generally receives payment status and limited transaction details rather than full card numbers.
3. How we use information
We use information to provide quotes; create, confirm, modify, and support bookings; match trips with chauffeurs or transportation providers; monitor relevant flights; process payments and credits; communicate pickup and trip updates; maintain accounts and rewards; prevent fraud and misuse; improve safety, reliability, and product performance; comply with law; and send marketing where permitted.
6. Retention
We retain information for as long as reasonably necessary to provide services, maintain transaction and support records, resolve disputes, enforce agreements, prevent fraud, and meet tax, accounting, insurance, and legal obligations. Retention periods vary by record type and applicable law.
7. Your privacy choices
Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of personal information; to opt out of certain targeted advertising or sharing; or to withdraw consent. We may verify your identity before completing a request and may retain information when legally permitted or required. You can unsubscribe from marketing emails using the link in the message; operational booking messages will still be sent when needed.
8. Children and sensitive trip details
Our services are not directed to children who book independently. Adults arranging transportation for minors or other passengers must have authority to provide their information. Please include sensitive medical information only when necessary for a requested accommodation.
9. Security and international processing
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. Information may be processed in the United States and other locations where our providers operate, subject to applicable safeguards and law.
10. Updates
We may update this Policy as our services or legal obligations change. We will post the revised version and effective date and provide additional notice when required.
11. Contact us
For privacy questions or requests, email bookings@airportrun.live or call 203-293-6340. Please write “Privacy Request” in the email subject line.
